Peace of mind for your home technology

Technology Support you can count on

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your Lutron lighting control system to enabling you to reset your own networking solutions easily, we have you covered in Manhattan and Oyster Bay, New York and beyond.

Experience Our Benefits

REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your home network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose your service plan

LIMITED
Free
  • ON-SITE SUPPORT ONLY
  • STANDARD SCHEDULING ON-SITE SUPPORT
  • FULL SERVICE RATE - $275/HR
BASIC
$900 / yr
  • REMOTE BASIC SUPPORT - 24/7 ACCESS
  • PERSONAL APP TO REPORT ISSUES
  • ADVANCED REMOTE SUPPORT
  • EXPEDITED SCHEDULING ON-SITE SUPPORT
  • DISCOUNTED SERVICE RATE - $175/HR
SERVICE
AGREEMENT
4-5% from cost of the project
$1,980 minimum / yr
  • REMOTE BASIC SUPPORT - 24/7 ACCESS
  • PERSONAL APP TO REPORT ISSUES & SELF HELP
  • ADVANCED REMOTE SUPPORT
  • PRIORITY SCHEDULING ON-SITE SUPPORT
  • PROACTIVE MONITORING
  • ANNUAL 25-POINT INSPECTION
  • ALL ADVANCED SUPPORT LABOR INLCUDED
  • 5% DISCOUNT ON EQUIPMENT UPGRADES
  • ADVANCED HARDWARE REPLACEMENT IF AVAILABLE
  • DISCOUNTED SERVICE RATE IF REQUIRED - $175/HR
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