Peace of mind for your home technology
Technology Support you can count on
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your Lutron lighting control system to enabling you to reset your own networking solutions easily, we have you covered in Northern New Jersey, New York, Hamptons and beyond.
Experience Our Benefits
24/7 SUPPORT COVERAGE
DISCOUNTED SERVICE CALL RATES
What can we monitor?
Whether most of your home network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What can't we monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Choose your service plan
Included w/ every project
REMOTE BASIC SUPPORT - 24/7 ACCESS (REQIURES EQUIPMENT)
PERSONAL APP TO REPORT ISSUES (REQIURES EQUIPMENT)
ADVANCED REMOTE SUPPORT DURING BUSINESS HOURS
SCHEDULING BASED ON AVAILABILITY
SERVICE RATE - $225/HR
CREDIT CARD ON FILE REQUIRED
4% from the cost of a project
$2,700 minimum / yr
REMOTE BASIC SUPPORT - 24/7 ACCESS
PERSONAL APP TO REPORT ISSUES & SELF HELP
ADVANCED REMOTE SUPPORT AVAILABLE AFTER HOURS AND WEEKENDS
PRIORITY SCHEDULING ON-SITE SUPPORT
ANNUAL 25-POINT INSPECTION
ALL ADVANCED SUPPORT LABOR INLCUDED IN THE PLAN
5% DISCOUNT ON EQUIPMENT UPGRADES
ADVANCED HARDWARE REPLACEMENT IF AVAILABLE
DISCOUNTED SERVICE RATE IF REQUIRED - $200/HR